ASSESSING DIGITALIZATION LEVELS WITHIN ARMENIAN GOVERNMENT, BUSINESS, AND SOCIETY

Abstract

This paper assesses digitalization levels within Armenia’s government, business, and society, focusing on each sector's readiness for digital transformation. Using the Global Innovation Index (GII), E-Government Development Index (EGDI), and ICT Development Index (IDI), the study compares Armenia’s progress with other post-Soviet countries for 2018 and 2020. Findings indicate that Armenia’s business sector shows moderate growth in digital adoption, while the government sector remains a lower performer. Societal digital readiness falls in the middle tier, with gradual improvement but limited access across all groups. The study highlights the need for targeted policies to enhance digital infrastructure, skills, and regulatory support, aiming to foster a cohesive digital environment that strengthens Armenia’s innovation and competitiveness.